Connect With PawLuxe Planet
Your Nationwide Partner for Pet Well-being
Our Contact Details
We are dedicated to providing prompt customer service for all product inquiries and support requests across the US.
Phone: (888) 798-8324
Email: info@pawluxeplanet.com
Primary Office Location (For Mail Only):
3950 Southgate Dr
Kissimmee, FL 34746
(This is our administrative/mailing address; we operate primarily online.)
Send Us A Message
Fill out the form below for product questions, partnership ideas, or support. We aim to reply within 24 hours.
Find Our Headquarters
(Location shown is our mailing address for reference.)
Frequently Asked Questions
Do you ship internationally?
Currently, PawLuxe Planet focuses exclusively on serving customers within the **United States**. We ensure reliable and timely delivery to all 50 states, including Alaska and Hawaii, through our optimized national shipping network. We may consider international expansion in the future based on customer demand.
What is your return window for products?
We want you and your pet to be completely satisfied. We accept returns on unused, undamaged items in their original packaging within **30 days** of the delivery date. Please refer to our detailed 'Shipping & Returns' policy page for full terms, including details on return shipping costs for different scenarios.
Are the products you sell safe for specific pet issues (e.g., allergies)?
We focus on high-quality, vetted products, many of which are natural or organic. For specific health concerns like severe allergies or dietary restrictions, we always recommend consulting your veterinarian first. We provide detailed ingredient lists on our product pages to help you make an informed decision, but we do not offer veterinary advice.
How quickly will I receive a response to my email inquiry?
Our customer service team prioritizes every inquiry. We strive to respond to all emails sent to info@pawluxeplanet.com within **24 business hours**. For immediate needs, calling us at (888) 798-8324 during business hours is the fastest way to reach us.